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Terms & Conditions, Privacy, Security, Warranty

Privacy Statement

XSonly are committed to safeguarding the privacy of our customers – we will only use information that we have collected about you lawfully in accordance with the Data Protection Act 1998 (naturally we are registered with the Data Protection Registrar).
The only information that we collect is necessary for the processing/verifying of your order and delivery of your goods – this includes name, address, phone number, e-mail address and credit card details. We may also have to collect certain other details as necessary for any security checks made by the credit card companies.
We keep this information as up to date as possible – if you want to check any information that we hold, please contact us. If there are any errors, we will correct them as necessary.
We will not send you any unsolicited e-mails. We do send out a regular e-mail stock update to which you can easily subscribe (and un-subscribe) but you will only receive this if you subscribe via our web site.
We will not give, sell or swap your details with any third party companies.
If you have any questions about this privacy statement, please do not hesitate to contact us.

Security Statement

We take matters of web security very seriously – when you go to our on-line ordering system, you are transferred to a secure are of our server using secure server software (SSL). This means that the information that you send is coded so that only we can de-code the information to obtain your personal details.
You will notice that the address will change from http:// to https:// indicating a secure server and that a padlock will appear at the bottom of the page.
If you have any questions about this security statement, please do not hesitate to contact us.
The Consumer Direct website has a comprehensive section about buying on-line with handy tips and advice and can be viewed at http://www.consumerdirect.gov.uk/before_you_buy/online-shopping

Terms & Conditions

All sales are subject to the following trading terms – these terms and conditions do not affect the consumers’ statutory rights.
We guarantee that the equipment that we supply will be to the correct specification as advertised however we are unable to guarantee precise compatability or suitability. It is the responsibility of the customer to check this prior to ordering. We try to ensure that all information provided is as accurate as possible but we cannot be held responsible for any typographical errors in our advertising on our website.
We reserve the right to accept or reject any order for any reason whatsoever. No order will be considered binding unless and until it is accepted by the company.
All prices quoted are in £ sterling. UK and EU residents pay the VAT inclusive price (inclusive at the current rate of 20%).
Payment terms are cash, cheque (subject to guarantee/clearance), credit/debit card, bank draft/building society cheque or bank transfer. Personal or business cheques not covered by a guarantee card are subject to a 10 working day clearance period. Express clearance is available at a small charge.
30 day credit terms may be offered to approved accounts – public sector and major PLCs.
Title of the goods remains with XSonly Limited until payment has been made in full.
Delivery prices are quoted for UK mainland addresses only – certain areas of the Highlands and Northern Scotland may attract a surcharge. For delivery other than mainland UK please contact us for a quote.
We will give you an estimated date of despatch for your order. If these dates cannot be met for whatever reason we will try to keep you informed of any delays and when you can expect delivery. Whilst we make every effort to keep to stated delivery times, we cannot be held liable for any losses or costs incurred as a result of a failure to meet estimated delivery dates and times.
Any incorrect items or shortages to your delivery must be advised to the company within 7 days of delivery and damaged items within 48 hours. Provided that this notice is given, we will collect, replace, repair or refund the equipment free of charge.
All goods are offered subject to stocks and availability. If for any reason they are no longer available we will try to offer an alternative product, otherwise we reserve the right to cancel the contract and offer a refund.

Consumer Law

These terms and conditions do not affect the statutory rights of the consumer. We meet our obligations under the current consumer regulation in force including:
The Sale of Goods Act, 1979
The Supply of Goods and Services Act, 1982
The Trade Descriptions Act, 1968
The Unfair Contract Terms Act, 1997
The Consumer Protection Act, 1987
The Consumer Protection (Distance Selling) Regulations, 2000

Your Right To Cancel

Under The Consumer Contracts Regulations, you have the right to cancel a contract within 14 days – starting from the day after you take delivery of the goods (a “cooling off” period). You have the right to cancel for any reason without penalty within 14 days. If you wish to cancel a contract, please write to us, fax us or e-mail clearly stating your full details, invoice number and cancellation instructions. To cancel the contract, you must give us notice within 14 working days starting from the day after you take delivery of the order.
Once you have cancelled the contract, you have a legal “duty of care” to take good care of the goods. You must return the goods to us at your expense to the address below – we would advise that you use a recorded-delivery service for small items and an insured courier service for larger items. Please mark all parcels clearly with your returns number: XSonly, 41 Church Grove, Little Chalfont, Amersham, Buckinghamshire, HP6 6SJ
If you are returning goods under the Consumer Contacts Regulations the return costs are borne by the buyer and this is will not be refunded by XSonly.
We will refund you the full amount paid for the goods, less any shipping costs, within 30 days of receipt of the notice of cancellation.

Consumber Contracts Regulations do not apply to trade sales. Returns may be accepted at our discretion subject to a re-stocking fee.


All brand new goods are covered by a one year warranty, covering parts and labour. Some manufacturers include extended or on-site warranties which are in addition to our standard warranty.
In the case of secondhand, ex-demonstration and refurbished equipment, warranty periods may vary but in all cases these are clearly stated.
We are not responsible for any consequential loss or expenses, however caused, including incidental returns costs.
All goods remain the property of XSonly Limited until paid for in full.

Fraud Statement

Unfortunately levels of fraudulent orders, particularly via the internet, are on the increase.
We make every effort to check all orders as thoroughly as possible given the information available so please do not be offended if we have to contact you to make additional security checks after you have placed your order.
For reasons of security, we will only deliver goods to the registered billing address for your credit card.

Customer Services

In and ideal world everything would run like clockwork but unfortunately we are only human and occasionally mistakes happen or problems arise. We aim firstly to keep these to a minimum and secondly to address and resolve any problems quickly and efficiently.
In the first instance you should contact the branch that you dealt with as most problems can be quickly resolved. For internet sales please e-mail info@xsonly.com. We undertake to deal with any problems fairly, effectively and confidentially. We will acknowledge your complaint within 2 working days and give you a timescale for getting the matter resolved. We will further keep you informed of progress towards a resolution and any unforeseen delays that might have occurred.
We do monitor complaints that are received and wherever possible learn from our mistakes.